App Features, Customization, and Troubleshooting

This section covers how to use Spatial Player Pro's advanced features, configure branding and white-label settings, and solve common issues.

7. App Features and Usage

7.1 Starting the Showroom

Launch the showroom from the home screen. It loads your branded environment and video library, ready for presentation.

Open Spatial Player Pro from Home View.
Tap Start Showroom on the main screen.
Your branded 360° environment loads. Your video library appears as floating cards in the space.
If Kiosk Mode is enabled, the visionOS system UI (Digital Crown menu, status bar) is hidden. The viewer is fully inside your experience.

7.2 Video Playback

Gaze at a video card and pinch to start playback. Playback controls appear when you look towards the bottom edge of the viewport.

Starting a video: Gaze at a video card, then pinch to play.
Playback controls: Look towards the bottom of the viewport — the control bar fades in. Includes play/pause, scrub bar, and volume.
360° panning: Physically turn your head to look around the 360° environment.
Spatial depth: For MV-HEVC spatial video, full stereoscopic depth is rendered automatically by visionOS.
Looping: Enable or disable loop playback in Settings → Playback.
Auto-advance: The app can automatically play the next video in the playlist after the current one ends.

7.3 Controlling Orientation with Digital Crown

Rotate the Digital Crown to re-centre the 360° viewport — useful when a viewer has turned and lost the main viewing direction.

During 360° video playback, the Digital Crown acts as an orientation reset:

Rotate clockwise: Rotates the virtual environment clockwise (re-centres to the right).
Rotate counter-clockwise: Rotates the virtual environment counter-clockwise.
Press Digital Crown: Returns to the app's home screen (only available when Kiosk Mode is off).

This is especially useful when handing the headset to a new viewer — rotate the crown to ensure they're looking in the intended direction before they look around.

7.4 Guest Mode for Presentations

Guest Mode locks Apple Vision Pro into Spatial Player Pro, preventing the viewer from accessing other apps or system settings.

Guest Mode is the core feature that makes Spatial Player Pro suitable for client presentations and trade shows. When enabled:

The visionOS Home View is inaccessible.
The Digital Crown does not exit the app.
System notifications are suppressed.
Only the videos you have loaded are visible to the viewer.

To enable Guest Mode: Settings → Presentation → Enable Guest Mode. Set a 4-digit admin PIN to exit Guest Mode later.

To exit Guest Mode: Perform the admin gesture (pinch all five fingers together and hold for 3 seconds), then enter your PIN.

8. White-Label and Branding Options

8.1 Customising Backgrounds and Icons for Branding

Upload a 360° skybox, your logo PNG, and custom icon set to fully brand the app environment for your company or client.

Skybox (360° environment background):

Go to Settings → Branding → Background.
Tap Choose Skybox and navigate to your equirectangular JPEG/PNG file.
The environment updates immediately. Tap Preview to see it in the headset.

Logo:

Settings → Branding → Logo.
Upload a PNG with a transparent background, minimum 512×512 px.
Position and scale the logo within the environment using the placement handles.

Colours:

Primary colour — used for UI accents, buttons, and highlights.
Secondary colour — used for secondary text and background elements.
Both accept hex values or the system colour picker.

Custom icons:

Replace the default play, pause, and navigation icons with your own 256×256 px PNGs.
Settings → Branding → Icons.

8.2 White-Label Solutions for Agencies and Businesses

Agencies can deliver Spatial Player Pro configured entirely under a client's branding. Contact us for enterprise white-label agreements.

The white-label option allows agencies and resellers to:

Deploy Spatial Player Pro fully branded as the client's own app (including client logo, colours, and custom skybox).
Provide clients with a ready-to-use Apple Vision Pro presentation kit.
Manage multiple client configurations from a single agency account.

White-label agreements are handled on a per-project or retainer basis. Contact us at info@threesixty.at to discuss your project.

9. Troubleshooting and FAQs

9.1 Common Issues and Solutions

Video doesn't appear in the library

Verify the file format is supported (see section 3.1).
Check the file is fully synced to iCloud Drive — a cloud icon with a progress indicator means it's still downloading.
Ensure the file is in a sub-folder of your designated content folder (not the root).
Restart the app and refresh the library.

Video plays with no spatial depth

The file must be encoded in MV-HEVC for full spatial depth. See section 3.2 for encoding instructions.
H.264 and standard H.265 files play as flat (monoscopic) video.

Kiosk Mode cannot be exited

Use the admin gesture: pinch all five fingers together and hold for 3 seconds.
If you have forgotten your PIN, contact info@threesixty.at with your App Store purchase receipt for a PIN reset.

App crashes on launch

Ensure you are running visionOS 2.0 or later.
Delete and reinstall the app from the App Store.
If the issue persists, contact support with your visionOS version and a description of the crash.

Subscription not activating

Open Settings on Apple Vision Pro → Apple ID → Subscriptions and confirm the subscription is active.
In Spatial Player Pro, go to Settings → Subscription → Restore Purchases.
If still not resolved, contact Apple Support for billing issues.

9.2 How to Contact Support

For technical issues not covered by this documentation:

Email: info@threesixty.at
Website: Use the contact form at spatialplayerpro.com/#contact
Response time: We aim to respond to all support requests within 1 business day (Mon–Fri, CET).

When contacting support, please include:

Your visionOS version
Spatial Player Pro version (Settings → About)
A description of the issue and steps to reproduce it
Any error messages shown

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